FAQ's
Delivery Prices
Delivery prices are worked out during the checkout process and are dependant on the weight of the items that you order. We do it this way to ensure that you get the cheapest possible rate for your order.
UK Mainland Deliveries
For UK mainland deliveries, we offer delivery by either Royal Mail or via courier - You can choose your preferred delivery method during the checkout process.
Please note that due to stock limitations, your order will generally be dispatched within 1-5 working days (although we will dispatch as soon as possible) so the courier option does not guarantee that you'll receive your order the next day after ordering.
Northern Ireland, Scottish Highlands & Channel Islands
Courier deliveries are not available to customers in Northern Ireland, Scottish Highlands and the Channel Islands. Royal Mail deliveries are still available and are priced exactly the same as deliveries to the UK mainland.
The Rest Of The World
We're happy to dispatch worldwide via Royal Mail.
In the interest of fraud prevention, we may contact you to verify delivery addresses to certain countries.
INTERNATIONAL CUSTOMERS - IMPORTANT CUSTOMS INFORMATION
Please note that deliveries outside of the UK may incur import tax, duty charges or local VAT/GST by your country's customs department.
You may also be charged a handling fee by your local postal service or courier.
Please check your local import duty limits/charges, and potential handling fees, with your local postal service before ordering
Delivery Information
What Happens If I'm Not In When They Try To Deliver?
All items require a signature upon delivery. If you are not in when Royal Mail try to deliver your item, they will normally post a card through your door with details of how to collect your parcel. They will normally take the parcel to your local sorting office/depot, however they do provide services to have the parcel delivered to your local post office for an extra charge.
Royal Mail will generally hold your parcel at the sorting office/depot for 1-2 weeks (this time varies between regions and will be stated on their calling cards). If you haven't collected your parcel within the allotted time, Royal Mail will send the parcel back to us. In this case, you will incur a charge for redelivery.
Can I Have My Order Delivered To A Different Address?
We're happy to send your order an address other than your billing address (e.g. work address, relative). In the interest of fraud prevention, we reserve the right to query alternate delivery addresses where necessary - Please ensure that you include a telephone number for the delivery address to avoid delays.
You can enter the alternate delivery address during the checkout process. Please note that delivery charges are based on the delivery address, not the billing address.
What Happens If My Order Doesn't Arrive?
For Royal Mail deliveries, although they generally arrive within a couple of days they may take up to 15 working days to get you. We are unable to send out replacement items until the 15 working days has passed. Tracking information will be sent to you when your order has been dispatched - If you would like to track your item, please contact Royal Mail or your local sorting office with this number. Occasionally, your item may get held at your local sorting office so we do highly recommend contacting them if your item has not been delivered within a week.
For courier deliveries, please contact us and we will chase up your delivery with the couriers.
Payments
What Payment Methods Do You Accept?
We accept all major credit and debit cards, as well as PayPal
What If I Don't Want To Order Online?
No problem at all! We understand that some people prefer to speak to a real person so you're more than welcome to phone us on 0115 9557373 and we can process your order and payment over the telephone.
Returns & Exchanges
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
Need A Different Style/Colour, I've Changed My Mind, etc
Any standard item (excluding Personalised clothing or bespokely ordered items) may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition. Please note that you will be liable for any shipping costs incurred when returning the items back to us.
We require notification of your intent to return the item, either by telephone, email or posted letter, prior to receiving the item back - This is to ensure that you are aware of our procedures, any redelivery costs you may have to pay and to ensure that your return/exchange is dealt with efficiently.
If you are returning the item back in exchange for another item, you will need to pay a further delivery charge for the new items. We will advise you of this charge when you contact us to discuss the exchange. Once the item is received back and the redelivery charge has been paid, we will send out your new items.
If you are returning the item back for a refund: Once the item is received back, we are happy to refund the original amount paid, minus the original delivery charge paid.
The Product Is Faulty/Damaged
In the unlikely event that your product arrives faulty or damaged, we must be notified within 7 days of delivery. We will then work with you to organise a return of the product, followed by either a replacement or refund. You may be required to post the item back to us, however we will reimburse you for the postage costs if the product is deemed faulty/damaged upon inspection.